FAQ FAQ

Check-in is from 15:00. Check-out is 11:00.
Check-in and check-out time may change according to plans.

Some plans may have privileges suck as early check-in and late check-out, but basically we don’t offer them.

We have twin rooms of capacity of 2 persons, and Japanese-Western rooms of capacity of 4 persons.

All rooms are non-smoking rooms.
Smoking spaces are in front of the elevator hall on the 2nd, 3rd, 5th, 7th, and 9th floor.

Men’s yukatas, size M and L, women’s yukatas, size M and S, and kid’s size M are in your rooms.
※ We also have adult size SS, LL and 3L.
※ For kids, we have size S and L, so please ask them at the front.

Safety box is available in all guest rooms (no charge).
We also receive your valuables at the front.

We have guest rooms equipped with a view (hot spring) bathtub.

There are LCD television, a refrigerator, a telephone, air-conditioner, a toilet, a humidification air cleaner, an aroma diffuser and a coffee maker, and an electric kettle.
Details are provided in pages of each room. Please click here for rooms.

About 70L.
Sizes of refrigerators may be different depending on guest rooms.
Drinking water is provided in the refrigerators, so please feel free to drink.

Yes, it's OK. Please use the refrigerator freely.
※ Please refrain from bringing in those to the restaurants.

There are towels, bath towels, yukatas, Samue wear, slippers, toothbrushes, shampoo/ conditioner/body soap, green tea, black tea, coffee, cups, and refreshment.

I'm sorry, but we don’t accept a pet at our hotel.
We 'll introduce near-by pet hotel to you.

Yes. hair dryers and towels are in all guest rooms.

Price for the kids of elementary school is 70% of adult fare.
Price for the kids between 3 years and non-school kids is 50 % of adult fare.
Kids between 0 years old and 2 years old are free.
※ About kids between 3 years old and non-school kids, in case without meals and futons, (the same meals with parents and sleeping aside), please pay 2750 yen (including tax) as an entrance fee.

Please feel free to ask the front staff.

Please use an electric kettle in your room. (You can use tap water as drinking water.)
In case you don’t have enough hot water, our front staff will correspond immediately.

Kid’s size M yukata is available in your room.
If the yukata doesn't fit, we have kid’s S and L size. Please tell the front.

Buffet restaurant "Seikan Ichiba" opens from 18:00 to 21:00.
Order stop is at 20:30.

We don’t serve the meal to each room.

We serve seasonal food ingredients cooked in Japanese, Western, and Chinese style.
(We don’t offer meat dish in the restaurant.)

In the buffet, we are indicating specific allergic substances (8 items registered as of 2023) so that guests who have food allergy can also enjoy meals at the restaurant.
If there are guests who have food allergy, please inform such to the staffs of reservation, reception, and restaurants. We will exert to take care of that as much as posssible.
Further, please be notified that, as for dishes corresponding to food allergies, we Noguchi Kanko Groupcan’t deny that allergens may enter in secondary mixture through cooking utensils, equipment, and hands as we are not cooking them at perfectly separate facilities,
Information on food ingredients we use is based on that from manufacturers. Please understand that we may refuse guests with severe food allergies for safety reasons.
Inquiry :HAKODATE Umi-no-kaze TEL:0570-026573 (Business hour, 10:00 -18:00) At Western Modern cooking restaurant “Hakodate Ginzaken,” and Wine&Sushi kaiseki “Blue Seasons”, we can accommodate to arrange the menus if you inform us of information about your allergic food ingredients and food ingredients you can’t eat beforehand.
Please contact us by 5 days before of your arrival.

We are declining all takeout foods by hygiene control reasons.

The quality of hot spring water of HAKODATE Umi-no-kaze is chloride spring (neutral, isotonic, and high-temperature hot spring).
It is effective on cut, burn, fragile health, and chronic gynecological disease.

You can use the large hot spring bath from 15:00 (check-in time) to 11:00 of the next morning.
You can't use the bath between 2:00 and 4:00 as we will change men and women’s bath and clean them
The men’s and women’s bath change between night and morning, so please enjoy the hot spring both in the morning and evening.

We have 2 large hot spring area and 3 private baths.
Please click here for details.

As there are no towels in the large indoor bath, please bring in towels in your room to the hot spring.

Yes. Please feel free to ask the reception.

Sorry, no one-day bathing at our hotel.
You can go to the adjoining hotel Takuboku-tei.

Yes. we do.
The price for private bath is 3,300 yen for 50 minutes (including tax).

We operate a shuttle bus between JR Sapporo Station and Hakodate. Available to guests staying at HAKODATE Umi no Kaze.
Click here for more details.

If you get off at "Onuma koen IC" on Hokkaido Expressway, it is the closest to the hotel and you can arrive here in about 1 hour after you get off.

Toll defers depending on which IC you get off.
You can search on the following site:
NEXCO eastern Japan [freeway toll search] http://www.driveplaza.com/dp/SearchTop

If you feel uneasy during driving, please contact the hotel. Route 5 -Hakodate Shindo-Hakodate Shin Gaikanjo doro-Sangyo doro 35km, about 40 minutes

It’s free. 120 spaces are available together with the adjacent parking lot of Takuboku tei

Through [Kita no Michi Navi], you can check the weather and road conditions on the day you travel.
Please come over to the hotel by safe driving.

Sorry, we have no shuttle bus service.

We ask our guests to smoke in exclusive smoking space.
We have smoking place in front of elevator halls on the 2nd, 3rd, 5th, 7th, and 9th floor,
Smoking is prohibited in all of the hotel rooms.

There are no barrier -free rooms at our hotel..
(There is 10-cm step at the room entrance.)
There are gradual slopes inside of the hotel, and we have wheelchairs at the reception.

Shop/ salons on the first floor open from 16:00 to 22:00.
You can use them from 7:00 to 11:00 in the next morning.

We have no entertainment place such as game corner in the hotel.

No, we don't.

No, we don't.

No, we don't.

No, we don’t.
You can use the beauty salon in the annex Takuboku tei.

Weekdays 16:00-23:15 (reception 23:00).
Weekends and holidays 16:00-24:00 (reception 23:45)
Please refer to this about the rates.

Vending machines are on the 3rd floor of the hotel.
They are also on the 1st floor of the annex Takuboku tei.

Yes, we have board games such as Othello, Jenga, mah-jongg and shogi Japanese chess.

Bingo game is being held at the annex Takuboku-tei, and starts on 20:30 in the lobby on the first floor. The price of a card is 500 yen (including tax).
※ The time and price may sometimes change, so please inquire at the reception.

You can use vouchers and coupons of the organizations which we have contract with only through reservation by direct phone-call to our hotel and through our official website.
Please understand that you can't use them in case of reservation through other site.

We'll keep your baggage at the reception.
Please send the baggage so that they will arrive the hotel by the morning of arrival date.
Please be sure to clearly write ""guest name” and ""stay day"" in the baggage check.
【Address】
Reception
Hakodate Uminokaze at Yunokawa Onsen
1-18-15 Yunokawa cho , Hakodate City 042-0932

We will keep your baggage at the reception before check-in and after check-out.
Please feel free to ask the reception staffs.
※We may decline sometimes depending on the kind of valuables.

No, we don’t rend PCs.
We have 2 PCs in the salon on the 1st floor (no charge).

Yes, you can use credit cards.

We will serve you a dessert plate on your important memorial day.
We can also prepare a birthday cake (fee service).
Please contact us by 5 days before your reservation date.
※ In case of reservation through our official website, we will present a bottle of wine.

We will arrange cakes from 2750yen (including tax) and a bouquet according to your budget.
Please contact us by 5 days before your reservation date.

For celebration of longevity such as the sixtieth and seventieth birthdays, we will rend you a set of vests, cap, and floor cushion free of charge. As the number is limited, please inquire about it in advance.

It is very good.
In addition, you can use free wi-fi in the hotel.

There is LAWSON in 5 minute walk distance.

There is Hokuyo Bank's ATM in 15 minute walk distance.
Also there is a post office in 10 minute walk distance.

There is Yukura Shrine, which is enshrined as an original place of hot spring as well as a footbath which you can enjoy free of charge at Yunokawa Onsen station.
If you walk further, you can get to Tropical Garden.

HAKODATE Uminokaze
TEL +81-138-59-1126 (AM10:00～PM5:00)